Below you’ll find the official Policies & Procedures governing all services, consultations, and transactions with AB Resume Services & Consultation (“ABRSC”). These policies ensure transparency, fairness, and a consistent client experience.

 

SECTION 1 — GENERAL SERVICE POLICY

AB Resume Services & Consultation provides personalized, high‑value career development services including resume writing, cover letters, LinkedIn optimization, consultations, and custom add‑ons. All services are delivered with professionalism, confidentiality, and strategic expertise.

 

Because our work is customized and begins immediately, certain services are non‑refundable. Please review all policies carefully before booking.

 

SECTION 2 — WHY MOST SERVICES ARE NON‑REFUNDABLE

At ABRSC, our strategic investment begins the moment you purchase a service. This includes:

• Reviewing your career history and goals

• Conducting strategic analysis of your target roles

• Allocating expert time from certified resume writers

• Beginning the writing, formatting, and optimization process

• Creating customized intellectual property that cannot be returned

 

Quality Guaranteed — Not Job Outcomes

• We guarantee professionally written, ATS‑optimized, strategically tailored documents. However, we cannot guarantee interviews, job offers, or employer responses due to external factors.

 

Revision Process

• Instead of refunds, we collaborate with you through the included revision rounds to ensure your documents meet the strategic goals established during intake.

 

SECTION 3 — NON‑REFUNDABLE SERVICES

The following services are non‑refundable once work has begun:

• Resume writing

• Cover letter writing

• LinkedIn services

• Add‑on services

• Custom or POS‑based services

 

POS Custom Charge Percentages

Custom charges apply when work falls outside the scope of your package:

• 10% — Minor add‑ons

• 15% — Moderate customizations

• 20–25% — High‑touch, urgent, or complex work

 

These percentages apply to the base package price or the value of the additional service because these services involve personalized, time intensive work.

 

SECTION 4 — REFUND POLICY FOR PAID CONSULTATION APPOINTMENTS

• Paid consultation appointments are the only services eligible for refunds.

Refund eligibility depends on when the appointment is canceled.

 

FULL REFUND

A full refund is issued when the client cancels their paid consultations within the required notice window:

• Monday Appointments: Cancel before Friday at 12:00 PM (noon)

• Wednesday–Friday Appointments: Cancel 48+ hours in advance

Clients may also choose to apply the full payment to a rescheduled appointment.

 

PARTIAL REFUND

If the client cancels less than 48 hours in advance, but before the appointment start time, a $27.50 cancellation fee will be deducted from the refund.

 

NO REFUND

No refund is issued when:

• The client misses the appointment (no‑show)

• The client cancels at or after the scheduled start time

 

SECTION 5 — CANCELLATION & RESCHEDULING REQUIREMENTS

• To avoid a cancellation fee, clients must cancel or reschedule within the required notice window.

 

Required Notice Windows

• Monday Appointments: Cancel or reschedule before Friday at 12:00 PM (noon)

• Wednesday–Friday Appointments: Cancel or reschedule 48+ hours before the appointment

 

How to Cancel or Reschedule

• Reschedule: Call (412) 906‑9527

• Cancel: Call or text (412) 906‑9527

 

Cancellation Fee

A $27.50 cancellation fee applies to:

• Cancellations made less than 48 hours before the appointment

• Monday appointments not canceled before Friday at noon

• Same‑day cancellations before the appointment time

 

SECTION 6 — BUSINESS DAY DEFINITION

For all scheduling, communication, and processing timelines:

• Business days exclude weekends, all holidays, and any days when AB Resume Services & Consultation is not open for business.

 

SECTION 7 — CANCELLING NON‑CONSULTATION SERVICES

If you purchased a resume, cover letter, LinkedIn service, or package and wish to cancel before any strategic work has begun, contact us immediately.

 

If no work has started, ABRSC may, at its sole discretion, issue a refund.

Once strategic analysis, writing, or preparation has begun, the non‑refundable policy is firm.

 

SECTION 8 — ACCEPTANCE OF TERMS

By booking a consultation or purchasing any service, the client acknowledges and agrees to all terms outlined in this Policies & Procedures document.

 

Refund & Cancellation Policy (Summary)

• Paid consultation appointments may receive full or partial refunds based on the cancellation window.

• All other services are non‑refundable.

 

Full Refund

• Cancel or reschedule 48+ hours before your appointment

• Monday appointments must be changed before Friday at noon

 

Partial Refund

• Cancel less than 48 hours in advance

• A $27.50 cancellation fee will be deducted

 

No Refund

• Missed appointments

• Cancellations at or after the start time

 

How to Cancel or Reschedule

• Reschedule: Call (412) 906‑9527

• Cancel: Call or text (412) 906‑9527

 

Business days exclude weekends, holidays, and days the business is closed.